Support
Support for Moonveil accounts, Moonveil Pro, purchases, ads, camera/photo access, and other app issues.
Email support
Include your device type, operating-system version, Moonveil app version, and a brief description of what happened. Do not send passwords or full payment-card information.
Moonveil Pro is not showing
Confirm you are signed into the correct Moonveil account and the same Apple App Store or Google Play account used for the purchase, then use Moonveil’s restore-purchase option if available.
Canceling a subscription
Subscriptions are managed by the Apple App Store or Google Play. Deleting your Moonveil account does not automatically cancel a store subscription.
Camera or photo access
Stone and gem photo analysis requires permission to use the camera or photo library. You can review app permissions in your device settings.
Delete an account
See the Moonveil account deletion page.