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Using TrackOS
Get help with workouts, activity logging, progress tracking, goals, and other core app features.
TrackOS Support
Support for your
Support for your
fitness journey.
Need help with TrackOS? Find answers for common app questions, workout and progress tracking, account access, subscriptions, and troubleshooting.
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Account help
Need help signing in, restoring access, or understanding account-related features? Contact us below.
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Purchases & subscriptions
For billing questions, include your platform and a brief description. Do not send payment-card information.
Common questions
Start here for the most common TrackOS support topics.
TrackOS is not loading or is behaving unexpectedly.
Close and reopen the app, confirm your device has an internet connection when a feature requires one, and make sure you are using the latest available TrackOS version. If the issue continues, email support with your device model, operating-system version, TrackOS version, and what happened just before the issue appeared.
My workout or progress data does not look right.
Check that the activity, date, units, and any manually entered values are correct. If information still appears incorrect, contact support and describe the affected screen or feature. Avoid including sensitive health information that is not necessary to troubleshoot the issue.
I am having trouble signing in.
Confirm that you are using the email address associated with your TrackOS account and try the available password-reset option if applicable. If you still cannot access your account, contact TrackOS Support from the email address you use with the app.
I purchased a subscription but premium features are not available.
Make sure you are signed in with the same app-store account used for the purchase. If TrackOS includes a restore-purchases option, use it first. If access is still missing, contact support and include your platform and the approximate purchase date. Do not send full payment-card details.
How do I request help with my account or data?
Email TrackOS Support using the contact button on this page. Include the email address associated with your TrackOS account and clearly state what assistance you are requesting.
Is TrackOS medical advice?
No. TrackOS is intended to support general fitness organization and tracking. It is not a substitute for professional medical advice, diagnosis, or treatment. Consult a qualified healthcare professional before beginning or changing an exercise program when appropriate for your circumstances.
Still need help?
Contact Daybreak Energy LLC for TrackOS support. Include a short description of the issue, your device type, operating-system version, and TrackOS version when possible.
Contact SupportFor your security, never email passwords, complete payment-card numbers, or other sensitive credentials.